At Meta Innovations Ltd, customer satisfaction is our priority. This Return and Refund Policy outlines the terms under which refunds or returns for software development services are managed. By engaging with our services, you agree to the following policy:
Thank you for choosing Meta Innovations Ltd for your software development needs. We are committed to delivering exceptional service and addressing your concerns promptly.
Eligibility for Refunds
- Refund Window
- Refund requests must be submitted within 3 working days of placing the order.
- After the 3-working-day window, we will not process any refunds under any circumstances.
- Refundable Situations
Refunds will only be considered in the following cases:
- The project requirements were not initiated within the agreed-upon timeline.
- Deliverables provided within the refund window were found to significantly deviate from the agreed project scope or expectations.
- Non-Refundable Situations
Refunds will not be processed if:
- The project work has commenced and progress is evident.
- The client changes their mind about the project after the 3-day window.
- Delay or non-performance is due to incomplete or unclear inputs provided by the client.
Refund Process
- To initiate a refund, clients must:
- Submit a formal request via email to our support team at support@metainnovations.store within the 3-day refund window.
- Provide details of the order, including the project ID and the reason for the refund request.
- Once we receive your request:
- We will review the request and respond within 5 working days.
- If approved, refunds will be processed to the original payment method within 10 working days of approval.
Project Cancellations
- If a client chooses to cancel the project after work has commenced, no refund will be issued.
- For projects that have not yet begun, cancellation requests made within the refund window will result in a full refund.
Contact Us
For any questions or clarifications regarding our Return and Refund Policy, please contact us:- Phone: +44 7777 723889
- Email: support@metainnovations.store
- Address: 45 Lawton Street, Huddersfield, England, HD4 6DS, United Kingdom
Thank you for choosing Meta Innovations Ltd for your software development needs. We are committed to delivering exceptional service and addressing your concerns promptly.